UPDATE: Aug. 19, 2020 – Update on September Bookings at Aulani, A Disney Resort & Spa
Aulani Resort remains closed and a reopening date has not been identified. We will continue to follow guidelines from government and health officials as we plan our reopening.  

As a result, reservations at the resort throughout the month of September will be cancelled. We understand that some guests may have reservations booked at Aulani Resort during this time. We encourage you to contact these guests to determine a future date for their vacations. For stays occurring during the month of September, room reservations can be cancelled and Disney will waive Disney-imposed room reservation cancellation penalties.

Upon reopening, Aulani Resort rooms, restaurants and other locations may be limited in capacity and subject to restricted availability or closure based on direction from health experts and government officials to promote physical distancing. Furthermore, experiences, services and amenities may be modified, have limited availability or may remain closed. Offerings are not guaranteed. Aulani Resort reserves the right to cancel any reservations or purchases and provide applicable refunds.

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UPDATE: 
July 22, 2020 – Update on August Bookings at Aulani, A Disney Resort & Spa
Aulani Resort remains closed and a reopening date has not been identified. We will continue to follow guidelines from government and health officials as we plan our reopening.  

As a result, reservations at the resort throughout the month of August will be cancelled. We understand that some guests may have reservations booked at Aulani Resort during this time. We encourage you to contact these guests to determine a future date for their vacations. For stays occurring during the month of August, room reservations can be cancelled and Disney will waive Disney-imposed room reservation cancellation penalties. Guests can continue to save up to 35% on select rooms for 5-night stays most nights September 1 through November 22 and November 28 through December 21, 2020, with check-out no later than December 22, 2020, when booked by October 24 with a special Summer and Fall Offer.*  

2021 bookings for Aulani Resort also remain available for guests looking to plan a vacation next year.

*Savings based on the non-discounted price for the same room and the same travel dates.  Not valid on suites and 3-bedroom grand villas, or on previously booked rooms. Advance reservations required. Stays must be on consecutive nights.  Subject to availability as the number of rooms allocated for this offer is limited. Excludes applicable fees and taxes. Limit two (2) rooms per reservation and occupancy restrictions apply per room. Additional charges apply if more than two (2) adults per hotel room.  Not valid in combination with any other hotel discounts or offers.  Subject to restrictions and change without notice. Select activities require additional fees.

Upon reopening, Aulani Resort rooms, restaurants and other locations may be limited in capacity and subject to restricted availability or closure based on direction from health experts and government officials to promote physical distancing. Furthermore, experiences, services and amenities may be modified, have limited availability or may remain closed. Offerings are not guaranteed. Aulani Resort reserves the right to cancel any reservations or purchases and provide applicable refunds.

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UPDATE: 
June 24, 2020 – Aulani Now Waiving all Disney-imposed Change/Cancellation Fees for Reservations with Arrivals Through July 31, 2020While there is still much uncertainty with respect to the impacts of COVID-19, the safety and well-being of our Members, Guests and employees remain Aulani Resort’s top priority. In line with direction from health experts and government officials, Aulani, A Disney Resort & Spa is currently closed and a reopening date has not been identified. We will continue to carefully evaluate this complex and fluid situation

To provide additional flexibility, we are waiving all Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through July 31, 2020. For upcoming reservations booked through The Walt Disney Travel Company, call (866) 443-4763 to reschedule reservations to a future date.

Upon reopening, Aulani Resort rooms, restaurants and other locations may be limited in capacity and subject to restricted availability or closure based on direction from health experts and government officials to promote physical distancing. Furthermore, experiences, services and amenities may be modified, have limited availability or may remain closed. Offerings are not guaranteed. We will provide more information as it becomes available. We reserve the right to cancel any reservations or purchases and provide applicable refunds.

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UPDATE: 
May 19, 2020 – 
Update on Aulani Resort Operations

While there is still much uncertainty with respect to the impacts of COVID-19, the safety and well-being of our Members, Guests and employees remain The Walt Disney Company’s top priority. In line with direction from health experts and government officials, Aulani, A Disney Resort & Spa is currently closed and a reopening date has not been identified. We will continue to carefully evaluate this complex and fluid situation.

Upon reopening, Aulani Resort rooms, restaurants and other locations may be limited in capacity and subject to restricted availability or closure based on direction from health experts and government officials to promote physical distancing. Furthermore, experiences, services and amenities may be modified, have limited availability or may remain closed. We will provide more information as it becomes available. We reserve the right to cancel any reservations or purchases and provide applicable refunds.

Our focus remains on the health and safety of the entire Disney community, including the well-being of the Cast Members who are caring for and securing the Aulani Resort during the closure. We’re currently evaluating new and enhanced safety measures to help us all stay well.

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UPDATE: March 27, 2020 – The safety and well-being of our Guests and employees remain The Walt Disney Company’s top priority. As a result of this unprecedented pandemic and in line with direction provided by health experts and government officials, Aulani, a Disney Resort & Spa, will remain closed until further notice.

For any additional questions, please refer to the post below.

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In line with state guidance, in an abundance of caution and in the best interest of our guests and cast members, Aulani Resort will close beginning 5 p.m. on Tuesday, March 24-Tuesday, March 31. This will give your Clients the ability to make necessary travel arrangements or book alternative accommodations.

We know that you have questions about your Clients’ upcoming reservations and ask you to follow the guidance below.

Resort Rooms and Packages
For reservations booked through DisneyAulani.com or The Walt Disney Travel Company call (866) 443-4763 to reschedule reservations with arrivals of March 24-31 to a future date. To provide additional flexibility, we are waiving all Disney-imposed change and cancellation fees up to the date of check-in for your Client’s reservations that are impacted, as well as those rescheduled reservations with arrivals through June 30, 2020.

On Tuesday March 24 at 5 p.m., room-only reservations booked directly through Disney, for arrivals March 24-31, will automatically be cancelled. Please contact the Walt Disney Travel Company at (866) 443-4763 to rebook or cancel your Aulani Resort hotel package.

We will also process a refund to the original form of payment if a payment had been made. Please note that cancellation fees imposed by third-party suppliers, including airlines and rental cars, as well as non-refundable products like travel protection plans, are deducted from refundable amounts for Walt Disney Travel Company packages.

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